FREQUENTLY ASKED QUESTIONS

WHAT IS GRANT MY WISH?

Grant My Wish is the new group gifting technology that lets you get, and help to give, the gifts you really want. It allows online shoppers to split the cost of a gift between their friends and family, meaning that money is no longer an object. It also makes gift giving social, as you share your Wishlist via Facebook and keep up to date with your friends' and families' birthdays.

WHY SHOULD I USE GRANT MY WISH?

Grant My Wish is a great tool because you can tell your friends what gifts you want, it lets you keep track of friends' birthdays and what they've added to their Wishlist, and it lets you share the cost of expensive gifts. Those gifts that you worried were a bit out of your price range are now within reach thanks to this social group gifting technology.

HOW DO I REGISTER/LOG IN?

Registering with Grant My Wish is easy. Simply log in using your Facebook account or email! Once you've registered, you can log in using the same method.

DO I HAVE TO REGISTER TO USE GRANT MY WISH?

Yes, if you want to create or join a Wishlist you need to have registered.

HOW DO I FIND A PRODUCT TO BUY?

Grant My Wish currently has five major categories to help you find that perfect gift. Have You Tried? includes a great selection of unusual and classic gifts, from indoor skydiving to spa days. Then there are Driving Days, Pampering Days, Flying Days, and Theatre and Dinner Experiences.

HOW DO I START A WISHLIST?

Once you've logged in you can browse our gift categories, including Gifts for Him, Gifts for Her, Hot Deals, and Have You Tried? When you find that perfect gift, you can choose to either Buy Now or Add to Wishlist. If you want your friends to chip in, there are just a few simple steps to follow. Click Add to Wishlist, choose your occasion (Birthday, Christmas, etc.), select a Wish Deadline, and the Quantity.

When you've entered these details, click Add to Wishlist & Notify Friends. This will take you to your list of Facebook friends. You can now choose the people that you want to let know about your Wishlist. You can also send a personal message. Once the invitations have been sent, your Wishlist is ready to go and you friends can start chipping in.

DO I HAVE TO SET A DEADLINE?

Yes. It doesn't have to be in twenty four hours but there has to be a deadline for your wish.

DO I HAVE TO CHOOSE AN OCCASION?

Yes. But we have a wide range of occasions to choose from, including "Just Because", "Spoil Me", and "A Good Cause" so it doesn't have to be one you'd need a greeting card for.

HOW DO I INVITE FRIENDS TO JOIN GRANT MY WISH?

When you set up the wish, you will be prompted to invite friends to chip in. You can either invite your friends via Facebook, or you can add your friends manually by entering their email addresses. You can send a personalised message to the invitees to let them know what you're wishing for and what the occasion is.

CAN I TELL MY FRIENDS HOW MUCH TO CONTRIBUTE?

When you're inviting friends to join your Wishlist you have three options for suggesting payment amounts. You can select Split Evenly, Edit Manually, or simply Don't Suggest. When they join the Wishlist, this will be the amount presented to them. However, the invitees are under no obligation to pay the suggested amount, it's just a guideline.

HOW MANY PEOPLE CAN JOIN THE WISHLIST?

As many as you can get! There's no limit to the number of people you can invite or to the number of people who can join the Wishlist.

HOW MUCH CAN PEOPLE CONTRIBUTE?

Anyone can contribute any amount. There's no limit!

HOW DO I LET PEOPLE KNOW ABOUT MY GROUP GIFT/WISHLIST?

If you want to make the Wishlist public, click the Share with Friends button. It will take you to a list of your Facebook friends for you to choose from. A message will be posted on the selected friends' Facebook walls to let them know that you're organising a gift, who it's for, and what you're planning on getting them.

CAN I KEEP IT A SECRET/HOW DO I KEEP IT A SECRET?

Of course. You can choose not to share the wish on Facebook. To keep your wish a secret, scroll down to the Privacy Settings section of your Wish Page and click the "Keep this wish secret among friends". This will ensure that nothing is posted on your Facebook wall and that only the invitees will see any invitations or updates.

HOW DO I SEE WHO'S CONTRIBUTED?

On your Wish Page, you can see who you've invited to chip in, who's already contributed and how much, how close you are to achieving the full amount, how much money there is left to raise, and how much time you have left before the deadline. From this page you can also invite more friends as well as chipping in yourself.

CAN I KEEP MY CONTRIBUTION A SECRET?

Yes. When you make a payment, you will have the option to keep your contribution a secret.

HOW DO I SEE MY FRIENDS' GROUP GIFTS AND WISHLISTS?

If you want to look at what your friends are wishing for, simply click Birthdays. This is where you'll find the list of upcoming birthdays and expiring Wishlists. The upcoming occasions are organised by expiry date, so you can see who's got a birthday coming up and who's running out of time to get that perfect gift. To see a friend's Wishlist, you must first be invited to contribute.

CAN I SEE MY FRIENDS' WISHLISTS WITHOUT LOGGING IN?

No, you must be logged in to see your friends' Wishlist.

HOW MANY WISHES CAN I HAVE RUNNING AT ONCE?

As many as you like. There is no limit to the number of Wishlists you can have at the same time.

HOW DO I EDIT MY PROFILE/PASSWORD/BILLING ADDRESS/DELIVERY ADDRESS?

All of the above can be edited by going to the My Account tab when you log in. You can edit any of your details.

HOW DO I PAY?

Payment can be made via PayPal or via credit or debit card.

CAN I CANCEL A PAYMENT?

No. Once you've chipped into a Wishlist, that amount is non-refundable.

ARE PAYMENTS SECURE?

Absolutely. All payments made through Grant My Wish are 100% secure. You are secured by Thwarte. Grant My Wish do not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind. Your payment details are entered directly on to secure servers provided by UK2Net. Your privacy is our highest priority - Under no circumstances will we ever disclose your personal details to a third party.

CAN I CONTRIBUTE ONCE THE WISH HAS EXPIRED?

No. Once the countdown has finished no more contributions can be made.

WHAT HAPPENS ONCE MY WISH IS GRANTED?

Once all contributions are made and your wish has been granted, the product will sent to the recipient by the retailer. For experience vouchers, all details required to book the experience (including voucher numbers and operator contact details) will be included be sent with the voucher.

WHAT HAPPENS IF MY WISH IS NOT GRANTED?

If sufficient funds are not raised by the Wish Deadline, the amount that was chipped in is converted into credit for the recipient to use as a gift voucher. This gift voucher will be sent to the recipient by the retailer.

CAN I EXTEND MY WISH?

No. Once a Wish Deadline has been set, it cannot be extended.

WHAT HAPPENS TO MY CONTRIBUTION TO A WISH IF THE WISH IS NOT GRANTED?

The amount that you and and the other members of the wish list contributed is converted into credit for the recipient in the form of a voucher for that retailer.

HOW DO I RECEIVE MY GIFT?

Once your wish has been granted, a gift voucher for your wish will be sent to the delivery address you provided.



RETAILERS

HOW CAN WE USE GRANT MY WISH?

Contact the Grant My Wish team at hello@grantmywishapp.com and we will answer any questions you might have concerning our technology, such as...

HOW WOULD GRANT MY WISH BENEFIT US?

Grant My Wish will increase traffic to your site and increase the number of shoppers viewing your products as the creator of the Wishlist will invite their friends and family to chip in. Not only will it increase sales of your more expensive products as shoppers share the cost, it will mean that shoppers who may not normally use the internet for shopping will be exposed to your line of goods. Grant My Wish users share their Wishlists via Facebook, which means even more free promotion for your products.